24/7 immediate response
Round-the-clock support line for Zalom customers. Every incident triaged; critical events routed to an on-call engineer.
Zalom aims to provide a level of Support and Service that meets and exceeds customer expectations.
Round-the-clock support line for Zalom customers. Every incident triaged; critical events routed to an on-call engineer.
Full event logging across handsets, room controllers and Call Master. Every call, every response, with audit-grade timestamps.
Emails sent to registered customer contacts on key events — escalations, faults, system heartbeats and scheduled checks.
Technicians available for immediate remote Call Master administration. Fast config changes, diagnostics, and patch rollouts without a site visit.
Secure web portal for hospital management staff to obtain progress updates, current incident state and historical event reports.
Every event report and site action log sent out monthly. Full transparency for compliance, audits and continuous improvement.
Call the 24/7 support line or email our support desk. We respond immediately.